How to contact us

HCCF is commited to working with its customers to obtain a fair resolution of any complaints or concerns about privacy. To contact us with a compliment or a privacy question, you can;

  • write to us at: HC Group 35 Vore Street Silverwater NSW 2128
  • email us at:
  • phone us at: 1300 289 789

Privacy policy

This Privacy Policy is published on our website and sets out our policies on the management of personal information in a clearly expressed document which is available to anyone who asks for it.Without limiting the generality of the above statement, your use of this website constitutes an acknowledgement that you have been made aware of our privacy policies.

Personal information

Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined. HCDS collects personal information online, including names, postal and e-mail addresses, phone numbers and billing information. We will use your personal information only for the purpose of processing your order and to communicate effectively with you. This communication includes but is not limited to; emailing you tax invoices, dispatch and tracking information, etc.Your information will only be shared under circumstances where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware.


Our website is not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public. The statistics contain no personal information and cannot be used to gather such information.

Email newsletter subscriptions

All our newsletters contain a link to unsubscribe. You will not receive newsletters from us again if you choose to unsubscribe. In order to make our emails more relevant and useful to you, our servers may receive a confirmation when you open email from us.